Rick King is an accomplished Operations, Sales, and Marketing Leader with over 30 years experience successfully developing and leading teams in billing, customer operations, payroll, direct sales, and indirect channel sales. He uses his strategic, financial, analytical, and team leadership skills to surpass performance targets.
Rick has held various Senior Management roles with many large companies including Direct Energy, Rogers, Alliance Data, AT&T Canada, Bell & Howell and Xerox Canada.
Optimized exception handling, revenue recovery, and implemented a new billing system for Direct Energy resulting in superior billing and collections capabilities.
Identified and developed sales process improvements to positively impact the Rogers customer experience.
Reduced back office headcount by 20% at Alliance Data while continuing to meet all departmental performance targets.
Shortened order fulfillment time at Direct Energy by 25%, while increasing revenues, customer retention, and customer satisfaction.
Worked with Executive Team to develop and implement a large outsourcing initiative saving Direct Energy $100 million over five years.
Built and expanded sales channel operations at AT&T Canada creating a $100 million revenue stream.
Turned around a difficult corporate integration that had fallen behind schedule and completed it within four months and achieved higher that forecasted customer retention.